Privacy Policy

At Nature Lovers Ayurvedic Spa, we respect your right to privacy and are fully committed to protecting the personal data you share with us. This policy outlines how we collect, use, store, and protect your information when you visit our website, make bookings, or interact with us in any way.

1. What Information We Collect

When you visit our website or use our services, we may collect the following personal information:

• Personal Identifiers: such as your full name, phone number, and email address when you book an appointment or contact us.
• Appointment Data: including the type of service booked, preferred date and time, and any notes you provide to personalize your treatment.
• Device & Usage Data: such as browser type, IP address, referral source, and pages visited — collected automatically for analytics and website improvement.
• Payment Information: (if applicable) is processed securely through trusted third-party gateways. We do not store or access full card details.

2. How We Use Your Information

We use the information you provide for the following purposes:

• Booking & Communication: To process your appointment, send confirmation emails or messages, and provide pre/post-treatment updates.
• Customer Support: To respond to inquiries, address concerns, and improve service quality.
• Personalization: To tailor your spa experience based on preferences and history (e.g., favorite treatments).
• Analytics: To understand how our website is used, identify performance issues, and optimize the user experience.
• Marketing (optional): If you opt-in, we may send special offers or updates via email. You can unsubscribe at any time.

3. How We Protect Your Data

We take your privacy seriously and implement industry-standard security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. These include:

• SSL encryption on all website transactions and form submissions
• Firewall and malware scanning on our hosting server
• Regular plugin and system updates to prevent vulnerabilities
• Restricted access to data by only authorized staff members

4. Sharing of Information

We do not sell, rent, or trade your personal information with third parties. Your data is only shared with:

• Trusted Partners: such as our payment processor, CRM platform, and email service provider — only to the extent necessary to fulfill your requests.
• Legal Authorities: if required by law, subpoena, or to prevent fraud or criminal activity.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences (like selected language or service)
• Understand how visitors navigate our site
• Track conversion rates and booking trends (via tools like Google Analytics)

You can disable cookies via your browser settings, although this may affect some site functionality.

6. Your Rights & Choices

You have the right to access, correct, or delete your personal data at any time. You can also:

• Request a copy of your data
• Withdraw consent for marketing messages
• Ask us to erase all records of your information

To exercise these rights, simply contact us using the details below.

7. Changes to This Policy

We may occasionally update this privacy policy to reflect changes in our services, laws, or technology. When we do, the updated version will be posted here with a new “Last Updated” date. We encourage you to review this page periodically.

8. Contact Us

If you have any questions, concerns, or requests related to this policy or your personal data, please feel free to reach out to us:

📧 info@natureloversspa.com

Last updated: April 2025